Terms of Service

1. About Broadband Fixer

Broadband Fixer ("we", "us", "our", "the Platform") is an independent consumer information, comparison, and broadband diagnostic advisory service operated by an independent registered company in England and Wales.

Broadband Fixer is not affiliated with, authorised by, endorsed by, or acting as an agent for Sky UK Limited, British Telecommunications plc (BT), Virgin Media O2 Limited, TalkTalk Telecom Group, EE Limited, Plusnet plc, Vodafone Limited, or any other telecommunications or media services provider. We are a strictly independent third-party portal.

2. Scope of Our Service

Broadband Fixer provides the following services:

• Independent comparison and benchmarking of UK broadband infrastructure and packages
• General consumer advisory guidance via our freephone line (0800 998 9854)
• Informational content on switching providers, Ofcom consumer rights, and connectivity diagnostics
• Guidance on navigating contract terms, mid-contract price rises, and exit rights

Our services explicitly do not include:

• Access to, modification of, or management of any account held with a third-party provider
• Processing of payments, billing changes, or direct debits on behalf of any provider
• Raising formal service tickets or complaints with any network operator
• Arranging official engineer visits or dispatching physical repair personnel
• Acting as a regulated communications provider under the Communications Act 2003

3. Use of the Advisory Line

When you call 0800 998 9854, you will be connected with an independent advisor. Calls are provided free of charge to the caller from UK landlines and major UK mobile networks. The advisory guidance provided is:

• General in nature and for informational purposes only
• Not a substitute for advice from your broadband provider, Ofcom, or a qualified legal professional
• Not a binding offer, quotation, or service agreement from any network provider
• Based on publicly available information and general market knowledge

Calls may be recorded for quality assurance and training purposes. Call recording is handled in accordance with our Privacy Policy.

4. Acceptable Use

You agree to use this platform and advisory service only for lawful purposes. You must not:

• Use the service to obtain advice for fraudulent, deceptive, or unlawful purposes
• Attempt to circumvent any technical security measures on this website
• Impersonate any person or entity when using the advisory line
• Use automated tools to scrape, crawl, or extract data from this website without written permission
• Submit false or misleading information to our advisors or via any web form
• Use the service in any way that could damage, disable, or impair the platform or its infrastructure

5. Intellectual Property

All content on this website — including text, graphics, logos, icons, and software — is the property of Broadband Fixer or its content suppliers and is protected by UK and international copyright law.

Third-party brand names, trademarks, and logos referenced on this platform remain the exclusive intellectual property of their respective registered owners. Such references are made solely in a nominative, descriptive capacity to assist consumers in comparing broadband options, and do not imply any affiliation, endorsement, or sponsorship.

You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.

6. Disclaimers & Limitation of Liability

6.1 Information Accuracy

We make reasonable efforts to ensure the accuracy of content on this platform. However, broadband package details, speeds, and availability change frequently. All benchmark data is indicative and representative only. You should always verify specific package details directly with the relevant provider before making any commercial decision.

6.2 No Warranty

This platform and advisory service are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

6.3 Limitation of Liability

To the fullest extent permitted by applicable law, Broadband Fixer shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this platform or advisory service, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising under these Terms shall not exceed £100 (one hundred pounds sterling).

7. Third-Party Links

This website may contain links to third-party websites, including official provider portals. We have no control over the content or practices of these external sites and accept no responsibility for them. Links are provided for informational convenience only and do not constitute an endorsement.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via a prominent notice on our homepage. Your continued use of the platform after any changes constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any questions regarding these Terms:
Email: legal@broadbandfixer.co.uk
Phone: 0800 998 9854
Address: [Registered Office Address], England